Rubbish Removal Highbury Customer Privacy Policy

This Privacy Policy explains how Rubbish Removal Highbury collects, uses, stores and protects personal data relating to our customers and prospective customers in our service area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all customers and individuals who contact or use Rubbish Removal Highbury services within our operating area, whether you book services by phone, email, online form or in person.

We are committed to handling your personal information lawfully, fairly and transparently. This document describes what data we collect, why we collect it, how long we keep it, who we share it with, the security measures we use, and the rights you have in relation to your personal data.

Who we are and how to contact us

Rubbish Removal Highbury is a rubbish and waste removal service provider operating in the Highbury area and surrounding locations. For the purposes of data protection law, we are the controller of the personal data we collect about you when you use our services or contact us with an enquiry.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our usual customer communication channels. We will respond to your query as soon as reasonably possible and always within the time limits required by data protection law.

What personal data we collect

We collect and process different types of personal data depending on how you interact with us and which services you request. The main categories of data we collect include the following.

Identification and contact details. This includes your name, address, telephone number, email address and any other contact details you choose to provide. We need these details to confirm bookings, attend your property, and communicate with you about your service.

Service and booking information. This includes details of the services you request, the date and time of your booking, notes about access to your property, information about the items or waste to be removed, photographs you provide to obtain a quote, and any instructions you give us.

Payment information. When you pay for our services, we may collect information related to your payment such as partial card details, payment method, billing address and payment confirmation references. Where card payments are processed by a secure payment provider, we do not store your full card number or security code.

Communication records. We may keep records of communications you have with us, including phone calls, emails, messages, testimonials or complaints, so that we can manage your enquiry, monitor service quality and keep an accurate record of what has been agreed.

Technical and usage data. When you visit our online services, we may collect technical information such as your device type, browser type, approximate location based on IP address, and information about how you interact with our site. This may be collected through cookies or similar technologies where permitted by law and your browser settings.

Lawful bases for processing your data

We only process your personal data when we have a lawful basis under data protection law. Depending on the circumstances, we may rely on the following lawful bases.

Performance of a contract. We use your data to take steps at your request before entering into a contract and to perform the contract we have with you. This includes providing quotes, arranging and delivering rubbish removal services, processing payments and communicating with you about your booking.

Legal obligations. We may process your personal data where necessary to comply with legal requirements, such as accounting and tax laws, waste transfer and disposal regulations, record keeping duties or responding to lawful requests from public authorities.

Legitimate interests. We may process your personal data when it is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests. This includes managing and improving our services, preventing fraud, handling customer queries and complaints, training our staff, and maintaining accurate business records.

Consent. In limited situations, we may ask for your consent to process your personal data, for example to send certain types of marketing messages. Where we rely on consent, you can withdraw that consent at any time using the contact details we provide in our communications or by contacting us directly.

How we use your personal data

We use the personal data we collect for the following purposes. To provide and manage our waste and rubbish removal services, including confirming details of your booking, attending your property, removing and disposing of waste, and handling any follow up queries. To calculate and issue quotes or estimates based on the information you supply, including photographs or descriptions of the items to be removed. To process payments and manage invoices, receipts and financial records in line with our legal and accounting obligations. To communicate with you about your booking, answer your questions, respond to complaints, and provide customer service. To manage our business operations including internal reporting, staff training, record keeping and service improvement. To comply with applicable laws and regulations, including health and safety, environmental, waste disposal and tax obligations.

Data processors and sharing your data

We may share your personal data with third parties who help us provide our services or run our business. These third parties act as processors on our behalf and may only process your data according to our instructions and in line with this Privacy Policy and data protection law.

Types of processors we may use include payment processors who handle card and online payments, providers of booking, scheduling or customer management systems, accounting and invoicing service providers, communications providers such as email or phone systems, and information technology and security providers who host or support our systems.

We may also share your personal data with third parties who act as separate controllers in certain situations, for example with public authorities or regulators where we are legally required to do so, or with professional advisers such as accountants or legal advisers where necessary to protect our legitimate interests or comply with a legal obligation.

We do not sell your personal data to third parties. We will always ensure that any sharing of your data is limited to what is necessary and is supported by appropriate safeguards.

Data retention and storage

We keep your personal data only for as long as is necessary to fulfil the purposes for which we collected it, including to meet any legal, accounting or reporting requirements. The exact retention period can vary depending on the type of data and the reason for its collection.

Generally, we will retain basic information about our customers and the services provided for a minimum period required by law for tax and accounting purposes. Records of bookings, invoices and payments may be kept for several years after the end of our relationship with you. Communication records and enquiry information may be kept for as long as necessary to resolve the matter and for a reasonable period thereafter to protect our legal interests.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to you. We take reasonable technical and organisational measures to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Your data protection rights

As a customer or prospective customer of Rubbish Removal Highbury in our service area, you have a number of rights under data protection law in relation to the personal data we hold about you.

Right of access. You have the right to request a copy of the personal data we hold about you, together with information about how we use it. Right to rectification. You can ask us to correct any inaccurate or incomplete personal data we hold about you. Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the original purpose and there is no legal requirement for us to keep it.

Right to restriction. You may ask us to restrict the processing of your data in certain situations, for example while we are checking its accuracy or considering an objection you have raised. Right to object. You have the right to object to processing based on our legitimate interests, and we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests or we need the data for legal claims.

Right to data portability. Where our processing is based on your consent or on a contract with you and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used format and to request that we transfer it to another controller where technically feasible.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe we have not handled your personal data in accordance with the law. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in applicable laws or regulatory guidance. Any updates will take effect when they are made available through our usual communication channels. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.