Rubbish Removal Highbury Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Highbury provides rubbish removal and waste collection services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Rubbish Removal Highbury, the provider of the waste collection and rubbish removal services.
1.2 "Customer" means any individual, business, organisation or other entity that requests or receives services from the Company.
1.3 "Services" means any rubbish removal, waste collection, waste clearance, recycling, loading, transportation, or related services provided by the Company.
1.4 "Site" means the property, premises, land, or location where the Services are to be carried out.
1.5 "Waste" means any rubbish, refuse, junk, debris, or other materials to be removed as part of the Services, excluding any prohibited items as detailed in these Terms and Conditions.
2. Scope of Services
2.1 The Company provides rubbish removal and waste collection services, including but not limited to household rubbish removal, office clearance, garden waste removal, and general non-hazardous waste collection.
2.2 All Services are provided subject to availability and within the service area covered by the Company at the time of booking.
2.3 The Company reserves the right to refuse to collect certain items or materials that are not suitable for removal or that breach waste regulations, health and safety requirements, or the Company’s policies.
3. Booking Process
3.1 Bookings for Services may be made by telephone, email, or through any booking method the Company makes available from time to time.
3.2 When making a booking, the Customer must provide accurate and complete information, including the type and approximate volume or weight of Waste, the location of the Site, access details, and any relevant information relating to the condition or nature of the Waste.
3.3 The Company may provide an initial quotation based on the Customer’s description of the Waste and the Site. All quotations are estimates only and are subject to adjustment if the actual Waste or circumstances differ from the information provided.
3.4 A booking is only confirmed once the Company has accepted the booking and, where required, received a deposit or payment details. The Company may decline any booking at its discretion.
3.5 The Customer warrants that they are the owner of the Waste or are otherwise authorised to arrange for the removal and disposal of the Waste at the Site.
4. Access and Customer Responsibilities
4.1 The Customer must ensure that the Company’s staff and vehicles have safe, suitable, and unrestricted access to the Site at the agreed time of service.
4.2 The Customer must ensure that the Waste to be collected is clearly identified, accessible, and not mixed with items that are not intended for removal.
4.3 The Customer is responsible for ensuring that any required permissions, consents, or permits relating to access to the Site, parking, or loading are obtained in advance of the booked service.
4.4 If the Company is unable to carry out the Services due to lack of access, unsafe conditions, or inaccurate information provided by the Customer, the Company may charge a call-out or wasted journey fee.
5. Pricing and Quotations
5.1 Prices are generally based on the volume, weight, and type of Waste, as well as the time required to carry out the Services and any additional labour or access requirements.
5.2 Any quotation given before attendance at the Site is an estimate only and may be revised if:
(a) the Waste differs in type, volume, or weight from that described by the Customer;
(b) additional labour, time, or equipment is required due to access issues, parking restrictions, or the condition of the Waste;
(c) there are unforeseen circumstances at the Site that affect the delivery of the Services.
5.3 The Company will inform the Customer of any change to the quoted price before commencing work. If the Customer does not agree to the revised price, the Company may cancel the Service and may charge a reasonable attendance fee.
6. Payments and Invoicing
6.1 Unless otherwise agreed in writing, payment is due in full upon completion of the Services on the day of collection.
6.2 The Company accepts the payment methods notified to the Customer at the time of booking, which may include cash, card payment, or bank transfer.
6.3 For business and account Customers, payment terms will be as agreed in writing. If no specific terms are agreed, payment is due within 14 days from the date of the invoice.
6.4 The Company reserves the right to charge interest on late payments at the statutory rate applicable under UK law, accruing daily until payment is made in full.
6.5 All prices are exclusive of VAT unless expressly stated otherwise. Where applicable, VAT will be added at the prevailing rate.
7. Cancellations and Rescheduling
7.1 The Customer may cancel or reschedule a booking by giving reasonable notice to the Company.
7.2 If the Customer cancels the booking with less than 24 hours’ notice before the scheduled service time, the Company reserves the right to charge a cancellation fee, which may be up to the full estimated service cost, to cover the Company’s time and any associated costs.
7.3 If the Customer is not present at the Site at the agreed time, or if access is not available, the Company may treat the booking as cancelled and charge a wasted journey fee.
7.4 The Company may cancel or reschedule the Services due to vehicle breakdown, staff illness, severe weather, safety concerns, or other circumstances beyond its control. In such cases, the Company will use reasonable efforts to notify the Customer and rearrange the booking at a mutually convenient time. The Company will not be liable for any loss or costs incurred by the Customer as a result of such cancellation or rescheduling.
8. Waste Regulations and Prohibited Items
8.1 The Company operates in accordance with applicable UK waste regulations and is committed to lawful and responsible waste collection, transfer, and disposal.
8.2 The Customer must not present any hazardous or prohibited materials for collection, including but not limited to:
(a) asbestos or materials containing asbestos;
(b) clinical or medical waste, including sharps or contaminated materials;
(c) chemicals, solvents, oils, or flammable liquids;
(d) gas cylinders, pressurised containers, or fuel tanks;
(e) explosives, firearms, or ammunition;
(f) radioactive materials;
(g) any other materials classed as hazardous under UK law or which the Company is not licensed or permitted to handle.
8.3 If such items are discovered during the Service, the Company may refuse to remove them and may adjust the price or cancel the Service. The Customer will remain responsible for the safe and lawful disposal of any items that the Company cannot remove.
8.4 The Customer acknowledges that the Company may sort Waste for the purposes of recycling or re-use, in accordance with applicable regulations and the Company’s environmental practices.
8.5 Once the Waste has been loaded into the Company’s vehicle, ownership of the Waste transfers to the Company, and the Customer has no further responsibility for that Waste, subject to the accuracy of the Customer’s description and compliance with these Terms and Conditions.
9. Liability and Limitations
9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability to the Customer is subject to the limitations set out in this clause.
9.2 The Customer must remove or secure any items not intended for removal and clearly separate them from the Waste to be collected. The Company will not be liable for the accidental removal or damage of items that the Customer has not clearly identified as non-Waste or has left mixed with rubbish.
9.3 The Customer is responsible for protecting flooring, walls, driveways, and surfaces that may be susceptible to damage from the movement of Waste or the use of equipment. The Company will take reasonable care but will not be liable for superficial damage, scuffs, or marks arising from the normal performance of the Services, provided reasonable care has been taken.
9.4 The Company’s total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Service giving rise to the claim.
9.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.
9.6 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of goodwill, arising out of or in connection with the Services.
10. Customer Indemnity
10.1 The Customer agrees to indemnify the Company against all liabilities, claims, costs, damages, and expenses incurred by the Company arising from:
(a) the Customer’s breach of these Terms and Conditions;
(b) the inclusion of hazardous, dangerous, or prohibited items within the Waste presented for collection;
(c) any claim that the Company’s removal of the Waste was not authorised by the owner of the Waste or the Site.
11. Complaints
11.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, providing reasonable details of the issue.
11.2 The Company will investigate complaints in good faith and, where appropriate, may offer to rectify the issue, provide a partial refund, or take other reasonable steps. Any remedy will be at the Company’s discretion, subject to the limitations of liability set out in these Terms and Conditions.
12. Force Majeure
12.1 The Company shall not be liable for any delay in performing, or failure to perform, its obligations under these Terms and Conditions where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, without limitation, extreme weather, traffic disruption, accidents, strikes, equipment failure, or acts of government or regulatory authorities.
13. Data Protection
13.1 The Company will handle any personal information provided by the Customer in connection with bookings and Services in accordance with applicable data protection laws in the United Kingdom.
13.2 The Customer’s contact details may be used for the purpose of managing bookings, processing payments, and communicating about the Services. The Company will not sell the Customer’s personal data to third parties.
14. Variations to Terms
14.1 The Company reserves the right to amend or update these Terms and Conditions from time to time. Any changes will apply to new bookings made after the date the updated Terms and Conditions are issued.
14.2 The version of the Terms and Conditions in force at the time of the Customer’s booking will apply to that booking, unless changes are required by law or regulatory guidance.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
16. Severability
16.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the remaining provisions.
17. Entire Agreement
17.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior agreements, discussions, or understandings, whether written or oral.
17.2 The Customer acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of the Company that is not set out in these Terms and Conditions.
